Support
A real person reads this. Usually back within one business day.
Email [email protected]
Tell us the mobile number on your account and the name of your group. That is almost always enough for us to find the problem without a back-and-forth.
The usual things
The sign-in code never arrived
Codes come by SMS and normally land in a few seconds. If nothing shows up: check the number you typed, wait for the resend timer, then try once more. Carrier filtering catches them occasionally. If two attempts fail, email us — we can see whether the message was accepted for delivery.
I got a new phone number
Your number is your account, so this one needs us. Email support from the old number if you still have it, or from an address we can match to your group, and we will move your history across.
A score is wrong
Whoever is scoring can fix any hole from the scorecard while the tournament is live. Once a tournament is finalised it locks, on purpose — the money has been settled against it. A group manager can reopen it, correct the card, and finalise again.
My handicap looks wrong
A group either keeps handicaps by hand or lets Skullaroo compute them from rounds played. Which one is in use is a group setting, and a manager can override any individual index. If the number is strange, ask whoever runs your group first — it is usually a tee or an allowance, not a bug.
The payouts do not add up
Send us the group name and the date of the tournament. Include what you expected and what you saw. The scoring engine is the same code on the phone and the server, so a mismatch is something we want to see.
Nobody has paid me
Skullaroo does not move money. It works out who owes what and stops there — settling up happens between you, the way it always has. There is nothing for us to chase.
I want out
You can delete your account from the account screen in the app. See deleting your account for what that removes and what it keeps.
Reporting something serious
If you have found a security problem, please do not post it publicly. Email [email protected] with enough detail to reproduce it and we will get back to you quickly.
For anything about your personal data — a copy of it, a correction, a deletion — write to [email protected]. See the privacy policy for what we hold and why.